Returns & refunds

Because our products are browser-game licences, there is no physical item to return. Please contact us before attempting to ship anything to our office. The company address is a correspondence address, not a goods-return facility.

Before payment

An unpaid order can be cancelled from your account. No refund is needed when no money has been collected.

When to contact us

Contact us about a duplicate charge, missing access after a confirmed payment, a material mismatch with the product description, an unauthorised transaction, or a technical problem that prevents the game from working on a device meeting the stated requirements. Explain the issue and include your order number. We may ask for browser details or an error screenshot, but never your password.

How a request is handled

We check the order, payment record, delivery state, and the reported issue. Where appropriate, we offer technical help, restoration of access, or a refund. A change-of-mind request after access has been used is assessed individually, subject to mandatory consumer rights. There is no blanket exclusion of rights for digital products and no automatic waiver merely because you accepted our terms.

Refund method and access

Approved refunds are returned through the original payment route where supported. Payment-provider processing times vary; we will provide the available refund reference and status. Do not submit a new payment to obtain a refund. Full refunds and refunds of a game item remove access to that item; a partial price adjustment does not automatically remove an unrefunded licence.

Consumer rights

Any non-waivable rights, including applicable cancellation, withdrawal, conformity, and refund remedies, remain in force. Contact us promptly so we can investigate while the relevant records are available.

Email zhangmeiy2026@outlook.com or use our contact form. Please include an order number when relevant. Never send passwords or full payment-card details.